Feb 27 Show – Molli Wingert Secure Data Sanitization
- Hawk’s Eye On Business
Roger and Val discuss proper methods to dispose of your old computers, hardware and protection of sensitive customer data with Secure Data Sanitization’s (SDS) Founder and President, Molli Wingert. Improper disposal of sensitive customer data such as credit card numbers, addresses, social security numbers, etc. could be punishable by fines from $1,000 – $10,000 per name. Read the rest of this entry »
Podcast: Play in new window | Download (Duration: 41:10 — 37.7MB)
Feb 13 Show – Persuasion Dave Lakhani
- Hawk’s Eye On Business
Roger’s guest this week is local author and national speaker Dave Lakhani. Val is on vacation but will be back next week.
In this show, Dave and Roger Discuss:
- Dave’s background around being raised in a cult and what drove him to discover the secrets of persuasion
- Dave’s thirst for reading (on average he reads 30 books a month)
- Dave’s new book “How to Sell When Nobody’s Buying” and what inpired him to write this book
- Caller Rich in boise, asks how to start reading 15 minutes a day and Dave shares his insights on making reading easy
- Caller Margie in Grangeville, asks how to market her home based business and Dave lines out the steps to take (Marketing plan/action plan) to become an expert in your field.
- Roger asks Dave how owners should allocate their time devoted to social media on a daily basis
- Dave shares his inpirations on deciding which topics to write on
- Dave talks about Clement Juggler’s (early 1800’s economist) explaination of a business cycle which covers the 4 cycles of business and why now is the time to attack the market
- Expansion
- Prosperity
- Contraction
- Recession
- Caller Derek in Eagle, asks about the ethical behaviors around Business Critical Non-Essentials (CNE). What’s acceptable and what is not when thanking clients and customers Read the rest of this entry »
Podcast: Play in new window | Download (Duration: 42:15 — 38.7MB)
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Here’s the scoop… Read the rest of this entry »
Sept 5 Show Service Mastery
Sept 5 Show
Hawkseyeonbusiness Sept 5 about Customer Service vs. Customer Care
Podcast: Play in new window | Download (24.0MB)
